Frequently Asked Questions

Please read our FAQ before sending us a message.

Where is my order?

You will receive an order confirmation as soon as your order has been placed. Once your order has been dispatched it is scanned in by the carrier and you will receive an email with your tracking number. If it has been more than 3 business days and you have not received tracking information, please contact our Customer Care team via live chat and we will assist you further.

How can I track the status of my order?

Once your order has been dispatched it is scanned in by the carrier and you will receive an email with your tracking number. This tracking number can be used to track your order through the tracking website. If you do not receive a tracking number please contact our Customer Care team

How do I cancel my order?

Once an order has been placed, you cannot amend or cancel your order. Any changes must be completed upon delivery by following our Return Policy.

What payment options do I have with online?

We accepts secure payments via PayPal, Visa and MasterCard.

What exactly happens after ordering?

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Do I receive an invoice for my order?

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Contact us

We welcome your comments, suggestions or inquiries. Please feel free to reach out to us at any time. We will do our best to respond as soon as possible: Please Provide Your Order Number.

We may take up to 24 hours to respond. You can feel free to contact us:

E-mail: service@uvwtime.com

Monday – Friday:9AM – 5PM CST

Saturday – Sunday: Closed

Address:10 Stanton Street, New York, NY, 10002, United States